DISCLOSURE STATEMENT.

Our Business details

Company Name: Winstone Partners Limited trading as Centastone

FSP Number: FSP728773

Postal Address: 2b/415 Remuera Road, Remuera, Auckland

Mobile Number: 0216 268 98

Email Address: j.winstone@centastone.co.nz

This document sets out the information that the Adviser Business is required to make publicly available in accordance with the Financial Markets Conduct

Regulations 2014.   

Freephone: 0800 543 384
Email: support@centastone.co.nz
Website: centastone.co.nz

Nature and Scope of financial advice services

Centastone Ltd provides financial advice to clients about their:

  • Personal life, sickness and disability insurance needs and products

  • Health insurance needs and products

  • Business life and disability insurance needs and products

  • Employee benefits needs and products

  • KiwiSaver needs and products

NB: Not all of our advisers can advise on all these product areas and needs. Please contact us for more information.

Insurance providers we may recommend

Centastone Ltd provides financial advice to clients about their:

  • AIA

  • Asteron Life

  • Chubb Life

  • Fidelity Life

  • Partners Life

  • nib (Health Insurance)

  • Southern Cross (Health Insurance)

  • Accuro (Health Insurance)

NB: Not all of our advisers can advise on all these product areas and needs. Please contact us for more information.

KiwiSaver

We can provide advice on a wide range of providers including:

  • ANZ KiwiSaver

  • Aon KiwiSaver

  • Booster KiwiSaver

  • Fisher Funds KiwiSaver

  • Generate KiwiSaver

  • Milford KiwiSaver

  • Select KiwiSaver

If a provider other than the above has a particular product that you are interest in, then please let us know as we use independent market research and will be able to assist on that basis.

Our Fees

For services in relation to Insurance, commission is paid by the provider as follows:

  • Initial commission – a percentage of the value of your annual insurance premium.

  • Ongoing commission – a percentage of the value of your annual insurance premium on renewal of your insurance product/s.

For services in relation to KiwiSaver, commission is paid by the provider as follows:

  • Initial and Ongoing commission – a percentage of the daily value of your KiwiSaver.

If you purchase a product through us and cancel it within 24 months and the product provider requires us to payback the commission we received, then we reserve the right to charge you a cancellation fee equivalent to a reasonable value of the work we have performed in providing that advice. An indication of such a cancellation fee amount will be advised at the time our advice is provided to you.

Conflicts of interest (if any)

We are here for our clients and to advise you as best we can. Your interests are our priority although we do have business relationships with product providers also. From time to time our product providers assist us with funding so we can bring our advisers together for conferences and professional development training. We also receive remuneration from some product providers such as commissions.

We manage these conflicts of interest by ensuring that we prioritise your interests above our own. The advice we provide is based on understanding your goals and circumstances and providing recommendations which are based on research. We have a Register of Conflict which allows us to actively manage any conflicts which arise.

Our Internal complaints process

If you have a complaint about the service you’ve received from the Adviser Business or its Financial Advisers you can contact the Adviser Business’s internal complaints service by phoning or emailing the Adviser Business (contact details are shown above and on this webpage) with the heading Complaint - (Your Name). Please set out the nature of your complaint, and the resolution you are seeking. The Adviser Business will aim to acknowledge receipt of this within 24 hours. The Business will then record your complaint in its Complaints Register and investigate your complaint. The Adviser Business may want to meet with you to better understand your issues. The Adviser Business will then investigate your complaint and provide a response to you within 7 working days of receiving your complaint. If the Adviser Business needs more time to investigate your complaint, they’ll let you know. If a resolution is not agreed, you can refer your complaint to the Adviser Business’s external dispute resolution service. This service is independent and will cost you nothing and will assist to resolve things.

Details of this service are:

Insurance & Financial Services Ombudsman Scheme

Phone: 0800 888 202

Email: info@ifso.nz

Our external complaints process

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme Financial Services Complaints Limited (FSCL).

This service will cost you nothing and will help us resolve any disagreements.

You can contact FSCL at:

Telephone number: Call Free 0800 347 257 or 04 472 FSCL (04 472 3725)

Address: PO Box 5967, Lambton Quay, Wellington, 6145

Email address: info@fscl.org.nz

Duties information

We are bound by the legal duties of the Financial Markets Conduct Act 2013 to:

Meet the standards of competence, knowledge and skill set out in the Code of Conduct; give priority to the clients’ interest; exercise care, diligence and skill and meet the standards of ethical behaviour, conduct and client care set out in the Code of Conduct.

Reliability History

Neither Centastone nor Johny have been subject to a reliability event.

A reliability event is something that might materially influence you in deciding whether to seek advice from Centastone or Johny. As an example, it would include legal proceedings against us, or if any of us had been discharged from bankruptcy in the last four years.